We publish and update a list of pre-configured hardware packages for desktop and laptop computers and for printers. If you purchase one of the pre-configured “Tier 1” packages, we will keep a stock of spares on hand. So if your hardware breaks, we will be able to replace it the same day (unless a lot of them break all at once) for the expected life of the equipment. That’s typically 5 years for computers and printers.

If you purchase outside of the pre-configured packages but from one of our recommended vendors (“Tier 2”), we can offer a high level of service. That’s because our recommended vendors guarantee that parts and service will be available for the expected life of the equipment.ent

If you wish to buy outside of the recommended standards (“Tier 3”), all purchases must still meet some minimum standards.